Terms and Conditions
Last updated on 22 January 2026
Agreement to our legal terms
We are turnus.ai GmbH, operating under the name turnus.ai ("Company", "we", "us", or "our"), a company registered in Germany with its registered office at Fiedelerstraße 35A, 30519 Hanover. Our commercial register number is HRB 194347.
We operate the website http://www.turnus.ai (the "Website") as well as all other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
With turnus.ai, you can process sustainability inquiries efficiently and automatically. Our Services are aimed exclusively at business customers (B2B). Private individuals are excluded from using them.
You can contact us by email at privacy@turnus.ai or by post at Fiedelerstraße 35A, 30519 Hanover, Germany.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and turnus.ai GmbH, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms.
IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms. We will alert you about any changes by updating the "Last updated" date of these Legal Terms.
The Services are intended for users who are at least 18 years old and acting on behalf of a business. We recommend that you print a copy of these Legal Terms for your records.
For information on data protection, please refer to our Privacy Policy, which you can view at https://turnus.ai/datenschutz.
1. Our Services
Through turnus.ai, turnus.ai GmbH offers an AI-based software solution designed to assist companies in processing sustainability and compliance inquiries efficiently. The Services include, in particular:
• Automated Document Analysis and Processing: Our AI technology extracts, analyses, and answers questions, particularly in the context of ESG regulations.
• Workflow Optimisation: The software reduces manual effort and increases efficiency through automated processes.
• Compliance Support: turnus.ai assists companies in complying with current sustainability standards and demonstrating their implementation.
Disclaimer
• Accuracy of Results: The analyses and answers provided by the software are based on the data supplied. Full accuracy or error-free performance cannot be guaranteed.
• Restrictions on Use: Users must not upload illegal or confidential content that violates applicable laws. The responsibility for the data entered lies solely with the user.
Availability
We strive to maintain maximum availability of the Services, but we cannot guarantee uninterrupted use. Maintenance work or technical disruptions, in particular, may lead to temporary limitations.
2. Intellectual Property Rights
Our Intellectual Property
All content, technologies, designs, databases, and trademarks provided within the framework of the turnus.ai Services are the exclusive property of turnus.ai GmbH or its licensors. These are protected by copyright, trademark, and other applicable laws.
Customer Rights of Use
Customers are granted a non-exclusive, revocable, non-transferable licence to use the Services within the scope of the contractually agreed purposes. This licence does not entitle customers to do the following with the content, software, or technologies of turnus.ai:
• Copy or reproduce them;
• Modify, reverse engineer, or edit them;
• Make them publicly accessible or distribute them;
• Use them for purposes other than those specified in the contract.
Consequences of Violations
Any violation of these provisions will result in the immediate termination of the rights of use. In addition, turnus.ai GmbH reserves the right to take legal action.
Customer Ownership Rights
Ownership of Customer Data: All data uploaded by customers to the turnus.ai software remains the exclusive property of the customers. turnus.ai does not claim any intellectual property rights over this data.
Licence to Process: Customers grant turnus.ai a limited licence to process the uploaded data solely to perform the contractually agreed Services.
Confidentiality and Protection: turnus.ai undertakes to treat customer data confidentially and not to use it for purposes other than the agreed Services. Disclosure to third parties will only occur if required by law or if the customer has given explicit consent.
Customer Responsibility: Customers are responsible for ensuring that the uploaded data does not infringe third-party rights and does not violate applicable laws. In the event of a violation, the customer bears sole liability.
Your Use of Our Services
Registration Process: Registration is required to use the Services. The following details must be provided: name, company, email address, role in the company. By registering, you agree to these Legal Terms and confirm that you are authorised to act on behalf of your company.
User Responsibilities: You are responsible for keeping your login credentials secure and preventing unauthorised access. Any use of the Services that violates these Legal Terms is prohibited and may lead to the suspension or deactivation of your account.
Restriction of Use: The Services may only be used by authorised employees of the registered company. Users must not upload any content that is unlawful or confidential unless they hold the necessary rights or authorisations.
Termination and Deactivation: We reserve the right to suspend or deactivate accounts if a violation of these Legal Terms occurs or if unauthorised use is suspected.
3. User Representations
By using the Services, you represent and warrant that:
• All registration information you submit will be true, accurate, current, and complete.
• You will maintain the accuracy of such information and promptly update such registration information as necessary.
• You have the legal capacity and you agree to comply with these Legal Terms.
• You are of legal age in the jurisdiction in which you reside.
• You will not access the Services through automated or non-human means, whether through a bot, script or otherwise.
• You will not use the Services for any illegal or unauthorised purpose.
• Your use of the Services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
4. User Registration
By using the Services, you as a user represent and warrant the following:
Truthful Information: All registration and usage information provided by you is true, accurate, current, and complete. You undertake to update this information immediately in the event of changes.
Responsibility for Credentials: You undertake to keep your log-in credentials secure and to prevent third-party access to your account. Any activity occurring through your account will be deemed authorised by you unless you notify us immediately of unauthorised use.
Legal Compliance: You warrant that your use of the Services will not violate any applicable laws, regulations, or third-party rights. It is prohibited to upload content that is illegal, defamatory, obscene, or discriminatory.
Prohibition of Automated Use: You are not permitted to use automated systems, bots, scripts, or other non-human means to access or use the Services.
Sanctions for Misrepresentation: If any information provided is untrue, inaccurate, or incomplete, we reserve the right to suspend, terminate, or restrict your use of the Services.
5. Purchases and Payments
We accept the following payment methods: PayPal, Visa, Mastercard.
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update your account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.
Value Added Tax (VAT) will be added to the purchase price at our discretion. We reserve the right to change prices at any time. All payments shall be made in Euros.
We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
Online Conclusion of Contract
An agreement for a subscription can be concluded via our online checkout. The contract is concluded when the user selects the checkbox to confirm these Legal Terms during the checkout process and completes the payment transaction. Upon completion of the payment transaction, the user confirms that they have taken note of the performance characteristics and conditions of the selected subscription as displayed on our pricing page at the time of contract conclusion. The contract confirmation is sent by email to the address provided by the user.
6. Subscriptions
Billing and Renewal
Your subscription will continue and automatically renew unless cancelled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until you cancel the applicable order. The billing cycle is monthly.
Annual Agreements: If the parties conclude an annual agreement, it will automatically renew for successive twelve-month periods unless either party terminates the agreement in text form with at least 30 calendar days' notice prior to the end of the respective contract term.
Trial Period
We may offer a free trial period to new users. The scope, duration, and included features of the trial period will be displayed on the respective offer page or during the registration process. The free trial period ends automatically upon expiry of the specified term. No payment obligation arises during the free trial period. Following the expiry of the trial period, access to the Services ends automatically unless the user purchases a paid subscription.
Credit System
The use of specific AI functions is based on a credit system. One credit corresponds to one AI response generated by the turnus.ai system. The number of credits included in the respective subscription, as well as their provisioning interval, are defined in the service description on our pricing page valid at the time the contract is concluded. For monthly subscriptions, credits are provided monthly. For annual subscriptions, all credits are provided at the start of the contract term. Credits not used within the respective billing cycle expire without compensation at the end of that billing cycle and will not be refunded or rolled over to the subsequent period.
Cancellation
All purchases are non-refundable. You can cancel your subscription at any time by contacting us using the contact information provided below. Your cancellation will take effect at the end of the current paid period. If you have any questions or are unsatisfied with our Services, please write to us at support@turnus.ai.
Fee Changes
We reserve the right to modify the subscription fees from time to time, and we will notify you of any price changes in accordance with applicable legal provisions.
7. Prohibited Activities
You may use the Services only for lawful purposes and in accordance with these Legal Terms. The following activities are strictly prohibited:
Unauthorised Use and Manipulation
• Systematic Data Collection: Systematically retrieving, scraping, datamining, or using other automated methods to collect data without our express written permission.
• Unauthorised Access: Attempting to gain unauthorised access to our systems, databases, or user accounts.
• Manipulation: Any circumvention, deactivation, or disruption of security-related features of the Services.
Distribution of Harmful Content
• Malware and Viruses: Uploading or distributing viruses, Trojans, malware, or other malicious code.
• Unlawful Content: Publishing, transmitting, or distributing content that is defamatory, obscene, offensive, discriminatory, unlawful, or otherwise inappropriate.
Misuse of the Services
• Harassment: Using the Services to harass, threaten, or harm other individuals or groups.
• Reputational Damage: Disparaging, tarnishing, or otherwise harming our reputation or the Services.
Consequences of Violations
In the event of a breach of these terms, we reserve the right to temporarily suspend or permanently terminate your account, as well as to initiate legal proceedings, including claims for damages.
8. User Generated Contributions
The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may allow you to create, submit, post, or upload content or materials (collectively, "Contributions"). By uploading a Contribution, you represent and warrant that:
• Ownership and Rights: You are the lawful owner of or possess the necessary rights, licences, and permissions to create the Contribution and grant us the rights described herein.
• Legal Compliance: Your Contribution does not infringe any third-party rights (including copyright, trademark, or privacy rights) and does not violate applicable law.
• Appropriateness: Your Contribution is free from defamatory, offensive, obscene, or discriminatory content, as well as spam or unauthorised advertising.
• Liability: You assume sole responsibility for your Contributions, including their legality, reliability, and accuracy.
9. Contribution Licence
By posting Contributions, you grant us a non-exclusive, royalty-free, worldwide, and revocable licence to display and distribute your Contributions within the scope of the Services, and to use your Contributions to improve or further develop our Services.
Your Contributions remain your intellectual property. The licence does not include any commercial use of your Contributions outside of the agreed scope. Confidential content or content marked as confidential will not be used without your express consent.
10. Guidelines for Reviews
We may provide you with areas on the Services to leave reviews or ratings. By posting a review, you agree to comply with the following guidelines:
Criteria for Permitted Reviews
• Your review must be based on an actual experience with the Services or products.
• Reviews must not contain offensive, discriminatory, obscene, or otherwise inappropriate content.
• Reviews must not contain false, misleading, or inaccurate information.
11. Third-Party Websites and Content
The Services may contain links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us.
We do not assume responsibility for the content, accuracy, appropriateness, opinions, reliability, privacy practices, or other policies of Third-Party Websites or Third-Party Content.
12. Services Management
We reserve the right to manage the Services in a manner that protects our rights and property and ensures their proper functioning. This includes:
• Monitoring the Services for violations of these Legal Terms.
• Taking appropriate legal action against anyone who violates the law or these terms.
• Restricting, suspending, or disabling access to content or user accounts.
• Removing or disabling files or content that place an excessive load on our systems.
13. Privacy Policy
We attach great importance to data protection. Information regarding the processing of your personal data, your rights, and our data protection measures can be found in our full Privacy Policy at https://turnus.ai/datenschutz.
You have the right to request access to the data processed by us, to have it corrected or erased, and to object to its processing.
14. Copyright Infringements
We respect the intellectual property rights of others. If you believe that any content on our Services infringes a copyright, please contact us immediately at support@turnus.ai.
15. Term and Termination
These Legal Terms shall remain in full force and effect while you use the Services. We reserve the right to terminate your account or access to the Services for cause at any time without prior notice. Cause includes, but is not limited to:
• Violations of these Legal Terms, including the Prohibited Activities.
• Abuse or unauthorised use of the Services.
• Repeated infringements of copyrights or other third-party rights.
16. Modifications and Interruptions
We reserve the right to change, suspend, or discontinue the content and features of the Services at any time without notice. This may be necessary for technical, legal, or commercial reasons.
Material changes affecting prices or availability will, where possible, be communicated to users reasonably in advance.
17. Applicable Law
These Legal Terms are governed by the laws of the Federal Republic of Germany. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
For all disputes arising out of or in connection with these Legal Terms, Hamburg, Germany, is agreed as the exclusive place of jurisdiction, provided no mandatory statutory provisions dictate otherwise.
18. Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can access at https://ec.europa.eu/consumers/odr/.
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
19. Corrections
The information provided on our Services may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct any such errors, inaccuracies, or omissions at any time without prior notice.
20. Disclaimer
The Services are provided on an as-is and as-available basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
21. Limitations of Liability
Our liability, regardless of the legal ground, is limited to the maximum extent permitted by law. In particular, we shall not be liable for direct or indirect damages, including lost profits, loss of data, or consequential damages.
Where legally permissible, our maximum liability is limited to the amount paid by you for the use of the Services during the six (6) months prior to the occurrence of the claim.
22. Indemnification
You agree to indemnify and hold us and our affiliates, partners, employees, and agents harmless from any claims, damages, losses, and costs arising from your Contributions or use of the Services, breaches of these Legal Terms, infringement of third-party rights, or actions causing harm to other users.
23. User Data
We store certain data that you provide during your use of the Services, including data related to your activities. This storage is performed solely for the purpose of managing and improving the Services.
Although we perform regular backups, you bear sole responsibility for backup of all data you transmit or that relates to your activities.
24. Electronic Communications, Transactions, and Signatures
By using the Services, sending emails, or completing online forms, you consent to electronic communication. You agree that all agreements, notices, and documents that we provide to you electronically satisfy any legal requirement that such communications be in writing.
25. Miscellaneous
These Legal Terms constitute the entire agreement between you and us. The following provisions shall also apply:
• Severability: If any provision of these Legal Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• Force Majeure: We shall not be liable for any delays or failure to perform resulting from circumstances beyond our reasonable control (e.g., natural disasters, network failures).
• Assignment: We reserve the right to transfer our rights and obligations to third parties.
• Waiver: Our failure to enforce any right or provision of these Legal Terms shall not be deemed a waiver of such right.
• No Contractual Relationship: This agreement does not create any partnership, employment, or agency relationship.
26. Contact Us
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
Email: support@turnus.ai
Address: turnus.ai GmbH, Fiedelerstraße 35A, 30519 Hanover