General Terms and Conditions (GTC)
turnus.ai GmbH · Material Compliance
Last updated on 19 June 2026
These General Terms and Conditions (the "GTC") govern the provision and use of the software and services offered by turnus.ai GmbH. They apply exclusively to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law, and special funds under public law. Entering into a contract with consumers within the meaning of Section 13 BGB is excluded.
1. Scope and Contracting Parties
The provider is turnus.ai GmbH, operating under the name turnus.ai (the "Company", "we", "us", or "our"), a company registered in Germany with its registered office at Fiedelerstraße 35A, 30519 Hanover, entered in the commercial register under HRB 194347.
These GTC apply to all contracts regarding the use of our software, platforms, and associated services (collectively the "Services") concluded between us and a customer (the "Customer" or "you"), as well as to the website http://www.turnus.ai (the "Website").
The specific scope of services is determined by the respective order or service description, proposal, or ordering process ("Individual Agreement"). In the event of conflicts between these GTC and an Individual Agreement, the provisions of the Individual Agreement shall prevail.
Any deviating, conflicting, or supplementary general terms and conditions of the Customer are hereby rejected. They shall only become part of the contract if we have expressly agreed to their validity in text form.
2. Subject Matter of the Contract and Service Description
turnus.ai provides an AI-powered software solution in the field of material and product compliance, which assists companies, in particular suppliers and vendors, in efficiently responding to and managing compliance, sustainability, and regulatory enquiries from their business customers.
The Services include, but are not limited to:
• the automated analysis, structuring, and answering of documents and questionnaires using artificial intelligence, particularly in connection with product compliance, sustainability, as well as IT and information security, and comparable regulatory or customer-side compliance requirements;
• the optimization and automation of workflows to reduce manual effort;
• supporting the creation, management, and verification of compliance documentation.
The specific scope of functions and services, any modules, service levels, as well as usage and volume limits, are set out in the respective Individual Agreement. We continuously develop our Services and reserve the right to include new regulatory use cases and features.
Subject of Performance. The primary performance obligation owed by turnus.ai is the diligent provision and enablement of the AI-powered software and associated features in accordance with the Individual Agreement. The generation of substantively correct, complete, or regulatorily appropriate compliance results is explicitly not part of the contractually owed performance outcome. turnus.ai owes the provision of the tool, not a specific substantive work result.
No Legal or Professional Advice. The Services do not constitute legal, tax, or any other professional advice and do not replace them. Responsibility for compliance with the statutory and contractual obligations applicable to the Customer remains solely with the Customer.
3. Conclusion of Contract
Our offers are subject to change and non-binding unless they are expressly designated as binding.
Conclusion of Contract via Individual Agreement. The contract is generally concluded upon the mutual acceptance of an order or service description, or a proposal, particularly through signature (including in text form or electronically) or by a corresponding order confirmation.
Optional Online Conclusion of Contract. Where we offer online access for individual modules, the contract may also be concluded by the Customer confirming these GTC during the ordering process and completing the transaction. The scope of services applicable to the respective module is derived from the service description presented at the time the contract is concluded. We confirm the conclusion of the contract by email.
By concluding the contract, the person acting on behalf of the Customer confirms that they are authorized to act in the name of the Customer and that they are acting as an entrepreneur within the meaning of Section 14 BGB.
4. Scope of Performance, Availability, and Support
We provide the Services as Software-as-a-Service over the internet. The Customer receives access via the contractually agreed access channels.
We strive for high availability of the Services. Specific availability, maintenance, and support regulations (Service Levels) are, where agreed, defined in the respective Individual Agreement. Planned maintenance work will be announced in good time, as far as reasonable. Excluded from availability are times during which the Services are unavailable due to circumstances beyond our control, in particular force majeure within the meaning of Section 15.
We are entitled to use subcontractors and third-party providers (e.g. hosting and AI infrastructure providers) to deliver the Services.
5. AI-Powered Features; Responsibility for Result Verification
The Services utilize artificial intelligence, including large language models, to analyze content and generate results, suggestions, and answers ("AI Results").
AI RESULTS ARE GENERATED AUTOMATICALLY BASED ON THE PROVIDED AND AVAILABLE DATA. THEY MAY BE INCOMPLETE, INACCURATE, OR ERRONEOUS. SO-CALLED "HALLUCINATIONS" – PLAUSIBLE-SOUNDING BUT INCORRECT OUTPUTS – ARE A KNOWN CHARACTERISTIC OF AI-BASED SYSTEMS AND DO NOT CONSTITUTE A DEFECT. NO WARRANTY OF CORRECTNESS, COMPLETENESS, TOPICALITY, OR SUITABILITY FOR A PARTICULAR PURPOSE IS ASSUMED.
Customer's Duty to Verify. The Customer is obliged to independently verify all AI Results for correctness, completeness, and suitability before using them, in particular before forwarding them to third parties, customers, or authorities, as well as before making regulatory declarations or submissions. The final substantive decision and responsibility remain solely with the Customer.
No Contractual Success of Outcome, No Warranty Claim. turnus.ai owes the diligent provision of the software, but does not owe any specific substantive success of the AI Results. Any warranty or guarantee regarding the accuracy, completeness, or regulatory suitability of the AI Results is expressly disclaimed. Subject to mandatory liability under Section 13, turnus.ai is not liable for damages, fines, contractual penalties, or other disadvantages incurred by the Customer or third parties as a result of the Customer using AI Results unverified, contrary to their duty to verify under this section.
The Customer shall ensure that the data imported by them is suitable and lawful for the intended use. The quality of the AI Results depends significantly on the quality and completeness of the imported data.
6. Rights of Use and Intellectual Property
Rights of the Company. All content, software, technologies, designs, databases, models, and trademarks provided in connection with the Services are and remain the exclusive property of turnus.ai GmbH or its licensors and are protected by copyright, trademark, and other laws.
License to Use. We grant the Customer, for the duration of the contract, a simple, non-exclusive, non-transferable, and non-sublicensable right to use the Services within the contractually agreed scope for their own internal business purposes.
The Customer is not authorized to use, copy, modify, reverse engineer, decompile, make accessible to third parties, or distribute the Services or parts thereof beyond the contractually agreed scope, unless mandatorily permitted by law.
Customer rights to Customer Data. All data, documents, and content imported by the Customer into the Services ("Customer Data") remain the exclusive property of the Customer. turnus.ai claims no intellectual property rights in relation to the Customer Data.
Processing License. The Customer grants us a simple right, limited to the contract term, to store, process, and use the Customer Data solely for the purpose of providing the contractually agreed Services.
7. Customer Obligations and Restrictions on Use
The Customer ensures that their registration and contract details are true, complete, and current, and shall update them immediately in the event of changes.
The Customer is obliged to treat access credentials confidentially, protect them from access by third parties, and notify us immediately of any suspicion of unauthorized use. The Services may only be used by authorized employees or representatives of the Customer.
The Customer warrants that the Customer Data imported by them does not infringe any third-party rights and does not violate applicable law, and that they possess the necessary rights for placing this data.
In particular, the following are prohibited:
• uploading or distributing unlawful, harmful, or third-party-right-infringing content, as well as malware;
• systematic extraction (scraping, data mining) as well as attempting to gain unauthorized access to our systems or bypass security features;
• using the Services for illegal purposes or in a manner that impairs the integrity, security, or availability of the Services.
In the event of a material breach of these obligations, we are entitled to temporarily restrict or block the Customer's access; further rights remain unaffected.
8. Customer Data, Confidentiality, and No Training of AI Models
Confidentiality. We treat Customer Data confidentially and use it exclusively to provide the contractually agreed Services. Disclosure to third parties occurs only insofar as necessary for performance of the Services, if the Customer has consented, or if we are legally obligated to do so.
No AI Training. We do not use Customer Data to train, develop, or otherwise improve AI models, unless this has been separately and explicitly agreed with the Customer. Customer Data is not utilized for the benefit of other customers or third parties.
Anonymised Usage Statistics. We are entitled to use anonymised and aggregated usage statistics, which do not allow any conclusions about the Customer or their data, to improve and further develop the Services.
We implement appropriate state-of-the-art technical and organisational measures to protect Customer Data.
9. Data Protection and Data Processing
We process personal data in compliance with applicable data protection laws, in particular the GDPR. Details concerning processing in connection with the Website are set out in our Privacy Policy at https://turnus.ai/datenschutz.
Insofar as we process personal data on behalf of the Customer, the parties shall conclude a Data Processing Agreement (DPA) pursuant to Art. 28 GDPR, which shall take precedence over any conflicting provisions in these GTC concerning the processing of personal data. The deployment of subcontractors as sub-processors is permitted in accordance with this agreement.
Unless otherwise agreed, content-related Customer Data is hosted in ISO 27001-certified data centres in Germany. Other sub-processors may process personal data within the European Union or the European Economic Area in accordance with the Data Processing Agreement. Insofar as we deploy AI-infrastructure or other third-party providers processing personal data outside the European Union or the European Economic Area, this is done exclusively on the basis of appropriate safeguards pursuant to Art. 44 et seq. GDPR (in particular EU Standard Contractual Clauses) and in accordance with the Data Processing Agreement.
10. Remuneration and Terms of Payment
The remuneration owed for the Services as well as the billing model are defined in the respective Individual Agreement. Unless otherwise agreed, billing shall be carried out against invoice; invoices are, unless contractually agreed otherwise, due for payment without deduction within fourteen (14) days from receipt.
All prices are exclusive of the respective applicable statutory value-added tax. Payments must be made in Euros.
We reserve the right to adjust the remuneration with effect for future renewal periods. We shall notify the Customer of price changes in text form at least thirty (30) days prior to the start of the respective renewal period. If the remuneration is increased, the Customer is entitled to terminate the contract as of the date the increase takes effect; we will point this out separately in the notification. Price changes are governed exclusively by this section; Section 16 does not apply to them.
We reserve the right to correct manifest errors in price indications.
11. Term and Termination
The start and term of the contract are set out in the Individual Agreement. Unless otherwise agreed, the initial term is twelve (12) months.
The contract automatically renews for successive periods of twelve (12) months each, unless terminated by either party in text form with thirty (30) calendar days' notice prior to the end of the respective term. For monthly billed modules, the contract automatically renews by one (1) further month, unless terminated by either party with a notice period of seven (7) days prior to the end of the respective billing month.
The right of both parties to extraordinary termination for cause remains unaffected. Cause for us exists in particular in the event of a significant violation of these GTC by the Customer, abusive use, or default of payment despite a warning.
Terminations must be made at least in text form. Upon contract termination, we shall, upon request, grant the Customer a reasonable opportunity to export their Customer Data within a reasonable timeframe. Content-related Customer Data will be deleted no later than sixty (60) days after the end of the contract, unless statutory retention obligations apply; usage data is stored for a maximum of six (6) months. Any deviating deletion periods in the Individual Agreement or in the Data Processing Agreement shall prevail.
12. Warranty
We provide the Services with due care in accordance with the respective state of the art. Since the Services are provided and developed on an ongoing basis, the warranty provisions of tenancy law apply to the continuing obligation, where legally applicable; strict liability for initial defects pursuant to Section 536a para. 1 Alt. 1 BGB is excluded.
We only assume a quality or durability guarantee if this has been expressly agreed in text form. In particular, we do not warrant that AI Results are correct, complete, or suitable for the Customer's purposes (see Section 5).
13. Liability
We are liable without limitation for damages resulting from injury to life, body, or health based on a negligent or intentional breach of duty, for damages caused by intent or gross negligence, as well as according to the provisions of the German Product Liability Act (Produkthaftungsgesetz).
In the case of simple negligence, we are only liable for the breach of an essential contractual obligation (cardinal obligation), the fulfillment of which characterizes the proper execution of the contract in the first place and on the observance of which the Customer may regularly rely. In this case, liability is limited to typical, foreseeable contractual damages.
Where our liability for simple negligence exists in principle according to the preceding paragraphs, it is additionally capped in amount to the total sum paid by the Customer to us for the Services in the twelve (12) months prior to the damage-causing event.
Otherwise, liability – regardless of the legal ground – is excluded. This applies in particular to indirect damages, consequential losses, lost profits, as well as damages arising from the use of unverified AI Results or from incorrect or incomplete data provided by the Customer.
For the loss of data, we are only liable up to the amount of the effort that would have been required to restore the data in the event of professional, regular data backups by the Customer. The Customer remains responsibe for the backup of their own data.
The foregoing limitations of liability also apply for the benefit of our legal representatives, employees, and vicarious agents.
14. Indemnification
The Customer shall, upon first demand, indemnify and hold us harmless from any and all third-party claims asserted against us in connection with the Customer Data imported by the Customer, the Customer's use of the Services, any breach of these GTC by the Customer, or any culpable infringement of third-party rights, including reasonable costs of legal defense.
15. Force Majeure
We are not liable for delays or non-performance of obligations resulting from circumstances beyond our reasonable control (force majeure), including natural disasters, strikes, governmental acts, failures of telecommunication or third-party networks, and cyber-attacks. For the duration and scope of such event, the affected performance obligations are suspended.
16. Changes to the Services and these GTC
We reserve the right to adapt or further develop the Services for technical or legal reasons, provided this is reasonable for the Customer and the contractually agreed scope of performance is not materially reduced. We will notify the Customer of material changes to the scope of performance in good time. If we discontinue a contractually agreed Service during an active contract term entirely or in material parts, the Customer is entitled to terminate the contract extraordinarily; we will refund any prepaid remuneration proportionally for the unused period. Price changes are governed exclusively by Section 10.
We reserve the right to modify these GTC with effect for the future. We shall inform the Customer of modifications in text form with a reasonable notice period of at least thirty (30) days prior to their entry into force. If the Customer does not object within thirty (30) days from receipt of the notification, the modified GTC shall be deemed accepted; we will point this out separately in the notification. If the Customer objects in a timely manner, both parties are entitled to terminate the contract as of the date the modification takes effect.
17. Final Provisions
Applicable Law:
The laws of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
Place of Jurisdiction:
The exclusive place of jurisdiction for all disputes arising out of or in connection with this contract is – provided the Customer is a merchant, a legal entity under public law, or a special fund under public law – Hanover, Germany. Mandatory statutory places of jurisdiction remain unaffected.
Text Form:
Amendments and supplements to this contract must be made at least in text form. This also applies to any waiver of this text form requirement.
Assignment:
We are entitled to transfer rights and obligations arising from this contract to an affiliated company or to a third party in the course of legal succession. The Customer may only transfer rights and obligations with our prior written consent in text form.
Electronic Communication:
The parties agree that declarations and notifications related to this contract may be made electronically (e.g. by email), unless a stricter form is mandatorily required by law.
Severability Clause:
Should any provision of these GTC be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
No Partnership:
This contract does not establish any partnership, employment, or agency relationship between the parties.
18. Contact
turnus.ai GmbH
Fiedelerstraße 35A, 30519 Hanover, Germany
Email: support@turnus.ai