SME
The Challenge
In the growing B2B e-commerce sector, the Jungheinrich Profishop faced an increasing influx of compliance and sustainability inquiries. The data needed to respond was scattered across various departments, making manual processing time-consuming and error-prone. The coordination effort increased while deadlines also had to be met. The combination of emails, portals, and different questionnaires made structured processing nearly impossible.
The Solution
Jungheinrich Profishop selected turnus.ai because of its revolutionary automation approach: Relevant documents are centrally stored, incoming questionnaires are uploaded, and analyzed within seconds. The AI generates suitable responses solely based on the existing documents and provides each answer with a source reference for maximum transparency. The intuitive user interface enables immediate productivity without the need for extensive onboarding.
The Result
In a very short time, Jungheinrich Profishop established an efficient and reliable process for inquiry requests with turnus.ai. The sales team can now process questionnaires in a matter of seconds instead of hours or days. The coordination effort between departments has been drastically reduced as employees can be directly tagged within the tool. At the same time, the AI ensures consistent answers without errors or assumptions. Thanks to clear deadline management, all inquiries are answered on time, much to the delight of the customers.
